The owner of this website is:
Cartiera F. Amatruda S.a.s. di Amatruda Teresa & C.
Via delle cartiere, 100 – 84011 Amalfi (SA) – Italia
Telephone number +39 089 871 315
Fax number +39 089 830 4233
VAT ID: 03690480656
Opening hours :
Monday – Friday
UTC+1 (8:00 – 12:30 / 15:00 – 17:00)
How to place an order: all products sold on line from our shop our are grouped in categories. In order to help make your choice easier these categories can be seen on the home page or in the catalogue (buy on -line). You can also use our site’s search engine, in the top right hand corner of every page, to find the product of your interest. Each product is represented by a high quality picture, a brief description and the sale price (VAT not included). By clicking on “add to your cart” the selected product will be added to your sale cart which is updated after each change. All products are covered by our guarantee.
Payment: the amount payable will come up on your screen once you have confirmed your order by clicking on the button “order “. Payment for private customers is made through STRIPE or NEXI system (very reliable and similar to Paypal), accepting also credit card VISA, CARTASI, MASTERCARD, AMERICAN EXPRESS,DINERS. It is available also the payment by bank transfer (In Euro) in advance. Your card will not be debited until we have accepted and confirmed your order. We will do this by sending you an e-mail. The prices of our products are in euro and the amount debited from your account will be in euro whichever country you are buying from and whatever the currency your account is in. In order to receive an invoice you must fill in the field “tax ID” with a valid tax id number. If necessary you can check or change your tax ID number in “your personal data” section. For any information do not hesitate to contact us at firstname.lastname@example.org.
Security: All of our transactions are made through servers protected by SSL (Secure Socket Layer). Your credit card details will be processed by an external company, who acts as a payment gateway and guarantees maximum security when dealing with your details. Our company has no access whatsoever to these details and cannot be held responsible for their use. In case a valid card is refused we advise you to repeat the entire procedure and to ensure that you have entered all details correctly. If you continue to have problems contact your card company. To receive help directly from us contact our help desk at email@example.com.
Delivery and shipments: We deliver our products abroad by Mail Boxes Etc. (using FedEX / UPS) which allows us to deliver our products in perfect conditions in a short amount of time. Your order would normally be sent within 7 days. It will then be delivered within 3/5 days in Europe and 5/7 days in the rest of the world.
Delivery costs vary according to the weight of the product you have chosen, the country of destination, the type of delivery (air, road etc.). Delivery costs appear automatically on your screen when you make a purchase. Confirming the order and accepting the present sales conditions, the customer gives the authorization to the company to use the courier in place of him for the shipment of the order. So the company is responsible only until the moment when the order is collected by the courier with the creation of a label and a tracking number. The goods travel at risk and peril of the customer and the company cannot be guilty for any issue eventually occurred in the delivery by the courier. After three days of arrival at destination, it is not accepted any complaints.
Product availability: Due to the workmanship and uniqueness of our products it is possible that they are not always available. In this case your order will be suspended immediately and your credit card will not be debited. You will then be contacted by our customer services so that you can arrange to be sent the items that are available or to cancel your order.
Tracking your order: Once you have been sent an e-mail to confirm your order has been “completed”, you can track it on line. This feature is offered in collaboration with the courier company that delivers our products. After the order is on “completed” status, the customer will be notified with the tracking number referred to a specific courier within 12 hours. The provided tracking number will work generally within 1 day after the collection of the parcel by the courier. The customer service tracks every shipment and in the case of a delay we suggest to contact directly the customer service of the courier (TNT , UPS or DHL ..) in the country of destination for further informations or help. This will be more helpful to solve any issue in the fastest way.
Briefing about the use of your personal data (pursuant to law 31.12.96 no. 675 of the Italian Civil Code): We inform you that the data collected will be used pursuant to and in compliance with what is set out by law 675/96 of the Italian Civil Code (Protection of people and other subjects regarding the use of personal data) and will be handled with automated and manual tools in order to guarantee security and confidentiality. The data collected will only be transmitted to subjects to whom the transfer of this data is necessary, practical and instrumental for the purchase operation to be completed. The data collected will not be subject to widespread transmission on the part of “Cartiera F. Amatruda S.a.s.”. Concerning the use mentioned above, rights may be exerted according to article 13 of the law in question. The “User” pursuant to law 675/96 is “Cartiera F. Amatruda S.a.s.”